RightHand Customer Satisfaction
RightHand Customer Satisfaction Survey Results
*Survey Results Last Updated on 08/17/2010
RightHand continual focus on quality helped raise overall client satisfaction from 4.5 and up out of 5!
At the end of every project, RightHand askscustomers for feedback on performance, asking probing questions about their experiences with communication, quality, service and RightHand’s commitment to the software development process. In every category, RightHand customers ranked us highly.
Customers who expressed an opinion said that RightHand had met or exceeded expectations. And, EVERY customer said they would both use RightHand again AND recommend RightHand to others.
Survey Results Report Card:
Quality
| Met or Exceeded Expectations | |
Overall Software Quality |
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Overall Hardware Quality, |
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The Teams' Skills |
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The product or solution |
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Service
| Met or Exceeded Expectations | |
Project milestones were |
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Engineers were courteous |
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Would you recommend |
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Communication
| Met or Exceeded Expectations | |
Frequency of Communication |
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Verbal Communication |
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Written Communication |
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Customer Comments
As the project slipped further into disarray, SSI [Now RightHand] stepped in, demonstrated proven leadership, marshaled the project back on track and is driving it to closure meeting our customer's expectations.
The best part of working with SSI [Now RightHand] is having the confidence that the project will be done right, in a timely manner, and at a fair price.
Working with [your engineer] has been very positive. He has been willing to work through the details of the design and offer suggestions for our consideration.
Flexibility related to projects and staffing.
Willing to work together to resolve issues.
The best part of our SSI [Now RightHand] experience is being able to depend on an outside resource that can deliver quality software on time with few or no defects.
SSI [Now RightHand] quickly ramped up and allowed us to keep on schedule. SSI [Now RightHand] also remained flexible as we worked out the final requirements.
Our specifications often contain minimum information and your engineers are able to fill in the blanks for us and provide the software solution we are looking for.
The best part of working with SSI [Now RightHand] is the professionalism of the staff and the timeliness and thoroughness of the work and documentation. You can count on the work being done right and on time.
"I was impressed with the quality of SSI's work [Now RightHand] throughout this contract. I appreciated their ability to work with minimal guidance, and minimal design details. And I greatly appreciated their suggestions and alternate design proposals. Their willingness to work overtime when necessary to meet deadlines was greatly appreciated.
Work is spectacular. More exceptional than I thought it would be. Sensors work great. They can detect the slightest pressure accurately. It is WAY beyond my expectations.
Keep finding people who can get to the root of the issue and resolve it as specified. [Your Engineer] is golden!.
Our interactions with SSI [Now RightHand] have always been reasonable. They have been flexible and responsive to meet our needs.
Your staff are easy to work with and the communication from your staff is clear and concise. There is a level of confidence that projects will get done properly.
SSI [Now RightHand] will deliver what is promised on a timely basis.
Agreed upon deliverables on-time and fully operational, thus enabling my company to get our products to market faster.
Consistent high quality engineers who perform very well. SSI [Now RightHand] is the only company - contracting or consulting - who consistently provides the best talent who are not only technically accomplished but have excellent verbal and personal skills. I have not seen anything like it before.
Costs were competitive domestically
The experience was a good one
The people blended in and became part of the design team.
They did a great job considering the sparse specification and sometimes unreasonable customer demands.
I would use SSI [Now RightHand] again
Overall, SSI [Now RightHand] was engaging on the business, technical and managerial aspects of projects that I brought to them. They handled each aspect with a polished professionalism that I have not found elsewhere.
Initiative taken to correct issues before major problems develop.
The best thing about working with SSI [Now RightHand] is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI [Now RightHand] is willing to go above and beyond to drive a project to completion and ultimately success.
They are customer focused: I felt their focus was to understand what we needed and to deliver what we needed often making recommendations to improve the product. It felt like we areboth working toward a common goal.
Overall, I am very pleased with my experience in working with SSI and now RightHand Technologies and would strongly suggest to my company or any other company to use them again.
By far and away the best part of the Right Hand Experience" is the people. The people are not only have great technical expertise but they really care about getting the job done "right" and making sure that me as a customer is completely satisfied.
Easy to do business and the willingness to be flexible.
Great team of creative thinkers.